Privacy Policy

We are committed to protecting and respecting your privacy. This privacy notice sets out the basis on which any personal data we collect about you and others who engage with us, for a range of different purposes.

We are a data controller in accordance with UK data protection law. This means that we are responsible for deciding how we hold and use personal information about you, and for explaining this clearly to you.

UK data protection law exists to protect your personal data. We are required to ensure you are informed about our intended processing activities, have an appropriate lawful basis in place and to adhere to certain principles when processing your data.

1. What is personal data?

This is any information that may identify you directly or indirectly. This could be your name, your address or contact details. There are also special categories of data which are sensitive information. These include your ethnicity, sexual orientation, and religious belief. Where these types of data are processed with need your consent and we take extra measures to protect it.

2. Lawful basis

We generally will process your data with your consent. But other lawful bases are available. We will only process your data using an appropriate condition.

3. The principles

We are obliged to process data according to the seven principles of the UK GDPR. These include retaining your data for the minimum time necessary, keeping data up to date and only collecting the data we require to achieve our objective.

4. Your rights

You have eight important rights that we are required to uphold, they include –

The right to access personal data that identifies you. You can make a request to access your data at any time. We will deal with such requests with one month and in accordance with the guidance of the information regulator. The right to restrict processing. This means that if you have a concern, you may request that stop processing your data until such time that your concern is answered.

The right to be forgotten. This right enables you to request that we delete all of the data we hold about you. This could include photographs for example. If we have a contractual or legal obligation to process your data we will not be able to uphold this right.

The right to be informed. We must ensure you know why we are processing your data.

The right to object. You can object to our processing of your data at any time. This is especially true where we process your data in our Legitimate Interests.

The right to question automated decision making. We do not make such decision now but may in the future.

The right to have your data ‘ported’ to a similar provider. We will share your data with another similar organisation upon your request.

The right to rectification. If you believe the data we hold about you is inaccurate we will rectify any errors without delay.

5. Where we store your data

We store your data securely in the UK and in the EEA countries. Where we store data outside of these locations, we adhere to the requirements of UK data protection law. These include having suitable safeguards in place such as the UK Addendum in conjunction with the EU Standard Contractual Clauses or the UK International Dada Transfer Agreement.

6. Where we may collect your data

There are a number of ways we may gather your data. These include but are not limited to:

7. Cookies

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our website.

Information about our use of cookies
A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive.

You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our website.

Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.

8. How to complain

Complain to the Information Commissioner’s office if you are unhappy with our use of your personal data: you can do this at Do contact us straight away if you consider that we are not handling your personal information properly so we can try and sort the problem out.

We have appointed a Data Protection Officer. If you wish to speak to them, you may contact them here –
[email protected]
0330 111 0013